OUR
GUARANTEE

We at Icecool diamonds are confident that you will be delighted with your purchase. We offer the highest standards in terms of our quality, with all our items made and designed locally in Hatton Garden, London, by the very finest craftsman.

We at Icecool diamonds guarantee your item for the first 12 months, for faults due to manufacturing or design issues. We do not however guarantee any faults due to normal wear & tear, misuse or accidental damage.

Please read our Terms & Conditions

The above guarantee does not affect your statutory rights.

Here at Icecool Diamonds we have a zero-tolerance policy toward conflict diamonds. The Kimberley Process tracks diamonds from mine to market and all diamond exports are policed by the Diamond industry, the United Nations, governments, and non-governmental organizations to prevent the trade of illegal diamonds.

Any diamonds purchased from Icecooldiamonds.com have been purchased from legitimate Sources not involved in funding conflict and in compliance with UN resolutions.

Icecool diamonds hereby guarantees that our diamonds are conflict free, based on personal knowledge and or written guarantees provided by the suppliers of these diamonds.

A copy of this guarantee will appear on your invoice for you records.

We are confident at Icecooldiamonds.com that you will be delighted with your purchase(s). If however you are not completely satisfied, as you are buying the Goods by mail order, you may have the right of cancellation, under these terms.

• You must tell us you wish to cancel within 7 days of your receipt of the Goods.
• In any event, you may not cancel orders for specially commissioned or personalised Icecool Diamonds Jewellery.
• The Goods must be returned to us within 14 days of your telling us you wish to cancel.

Should there been an issue, which is highly unlikely, you can return the item(s) to us for assessment. We will refund the shipping cost to send the item back to us and return the item to you free of charge, should the issue have resulted from a manufacturing or design issue. If the issue with the item is due to normal wear & tear, misuse or accidental damage we will assess the item and consult with you over any repair costs which we will aim to keep to a minimum. The shipping cost in this instance is the responsibility of the customer.

When a loose diamond is ordered or a certified diamond is used in a bespoke piece of jewellery the diamond grading report is dispatched with your order. These grading reports are detailed documents created by experts at one of the highly-respected diamond laboratories and are expensive to replace. If items are returned to us this report must also be returned otherwise we reserve the right to charge you a replacement fee.
We recommend that all items are returned via Royal Mail Special Delivery, which offers insurance and tracking facility.

Any Icecool Diamonds Jewellery returned, for any reason, should follow the criteria below

• With both goods and all packaging in their original condition. Original wear tag should still be intact where applicable.
• Securely wrapped.
• Include our Icecool Diamonds invoice and any Diamond Certificate or Grading Report.

Please readd our Terms & Conditions