OUR
GUARANTEE

WHY BUY FROM ICECOOL DIAMONDS LONDON

At Icecool diamonds, we understand that choosing diamond jewellery is more than just a purchase—it’s a personal, meaningful investment. Since 1998, we’ve built our reputation as one of the UK’s leading online diamond boutiques by combining world-class expertise with a truly personal approach.

Here are just a few reasons why our clients choose us time and again:

Trusted Expertise

Your jewellery is curated and created by GIA-qualified diamond professionals
Nina Michaels leads every project with expert insight and a hands-on approach
We source some of the world’s most desirable diamonds thanks to our global network

Quality Craftsmanship

All pieces are made in Hatton Garden, London’s historic jewellery quarter
We work with a team of master craftsmen, setters and mounters known for precision and attention to detail
From bespoke commissions to engagement rings, quality is never compromised

Bespoke Design Service

We offer a fully tailor-made jewellery experience designed around your needs
Bring your vision—or let us design it with you—from concept to completion
We also provide a remodel & mend service to transform heirlooms into modern masterpieces

Customer-Centred Care

A dedicated team to guide you through every step of your purchase
We treat every client as if they were family—with kindness, clarity, and no pressure
You’ll receive a free valuation with all bespoke pieces
Every order includes complimentary UK delivery

Timeless Collections

A stunning selection of classic and contemporary engagement rings
Beautifully crafted wedding bands and matching sets
All are designed to reflect love, individuality, and enduring style

Our Promise to You

At Icecool diamonds, we aim to be more than just your jeweller—we strive to be your trusted partner for life’s most meaningful moments. Our promise is simple: to deliver fine diamond jewellery that exceeds your expectations, crafted with care, integrity, and a genuine love for what we do.

We’ll always go the extra mile to ensure you’re delighted—every step of the way.

Ready to Begin?

Whether you’re looking for your perfect engagement ring, timeless wedding bands, or a fully bespoke jewellery design, we’re here to help. Browse our collections or contact us to start your journey with Icecool diamonds.

Guarantee & Returns policy

BESPOKE JEWELLERY GUARANTEE

We at Icecool diamonds are confident that you will be delighted with your purchase. We offer the highest standards in terms of our quality, with all our items made and designed locally in Hatton Garden, London, by the very finest craftsman.

We at Icecool diamonds guarantee your item for the first 12 months, for faults due to manufacturing or design issues. We do not however guarantee any faults due to normal wear & tear, misuse or accidental damage.

Please read our Terms & Conditions

The above guarantee does not affect your statutory rights.

CERTIFIED DIAMOND GUARANTEE

Here at Icecool Diamonds we have a zero-tolerance policy toward conflict diamonds. The Kimberley Process tracks diamonds from mine to market and all diamond exports are policed by the Diamond industry, the United Nations, governments, and non-governmental organizations to prevent the trade of illegal diamonds.

Any diamonds purchased from Icecooldiamonds.com have been purchased from legitimate Sources not involved in funding conflict and in compliance with UN resolutions.

Icecool diamonds hereby guarantees that our diamonds are conflict free, based on personal knowledge and or written guarantees provided by the suppliers of these diamonds.

A copy of this guarantee will appear on your invoice for you records.

We are confident at Icecooldiamonds.com that you will be delighted with your purchase(s). If however you are not completely satisfied, as you are buying the Goods by mail order, you may have the right of cancellation, under these terms.

You must tell us you wish to cancel within 7 days of your receipt of the Goods.
In any event, you may not cancel orders for specially commissioned or personalised Icecool Diamonds Jewellery.
The Goods must be returned to us within 14 days of your telling us you wish to cancel.

DELIVERY & RETURNS POLICY

Should there been an issue, which is highly unlikely, you can return the item(s) to us for assessment. We will refund the shipping cost to send the item back to us and return the item to you free of charge, should the issue have resulted from a manufacturing or design issue. If the issue with the item is due to normal wear & tear, misuse or accidental damage we will assess the item and consult with you over any repair costs which we will aim to keep to a minimum. The shipping cost in this instance is the responsibility of the customer.

When a loose diamond is ordered or a certified diamond is used in a bespoke piece of jewellery the diamond grading report is dispatched with your order. These grading reports are detailed documents created by experts at one of the highly-respected diamond laboratories and are expensive to replace. If items are returned to us this report must also be returned otherwise we reserve the right to charge you a replacement fee.
We recommend that all items are returned via Royal Mail Special Delivery, which offers insurance and tracking facility.

Any Icecool Diamonds Jewellery returned, for any reason, should follow the criteria below

With both goods and all packaging in their original condition. Original wear tag should still be intact where applicable.
Securely wrapped.
Include our Icecool Diamonds invoice and any Diamond Certificate or Grading Report.

Please readd our Terms & Conditions