custom made diamond rings & jewellery

Book a Design Appointment

020 7404 6374

Terms & Conditions

Collection of Diamonds

These terms and conditions outline the business relationship between you and us, here, at Icecool Diamonds.

By using our Web Site in any way you agree to be bound by them.


"Carrier" means any person or business contracted by us to carry Icecool Diamonds jewellery from us to you, whether all or part of the distance. Our designated Icecool Diamonds Carrier is Royal Mail Special Delivery where items are less than £10,000.

"Our Web Site" means the entire computing hardware and software installation that is or supports

"Goods and Services" means any of the Icecool Diamonds jewellery and services we offer for sale on

"Content" means information in any form published on Our Web Site,, by us or any third party with our consent.

Our Icecool Diamonds Contract with You

Where enquiries are made for Diamonds or Ready to Wear Jewellery any orders placed will be accepted by e-mail confirmation. Our message will also confirm details of your purchase, including the price, and tell you when your order will be ready for dispatch.

Where enquiries are made for bespoke designs a guide price will be given by email on receipt of the details or following your Jewellery Consultation. If you require our designer to produce drawings of your jewel an initial charge will be made for those drawings, which will be deducted from the requested deposit. On acceptance of the final design by you we will email our acceptance with confirmation of the design details, the final agreed price, and an estimated date of completion together with a request for a 25% deposit. On receipt of the deposit, work will commence on the Jewellery.

The prices displayed on Our Website are intended as an invitation to treat only and do not constitute a binding offer from us to sell at the displayed price. We may change our Icecool Diamonds' terms or prices offered from time to time. The terms or prices offered that apply to you are those posted here on on the day you contact us to place an order for Goods and Services.

Icecool Diamonds' jewellery that is advertised may not always be available.

In the case of refunds, we will credit your credit or debit card as soon as possible but in any event no later than 30 days from the date of receipt.

Icecool Diamonds Policy on Conflict Diamonds

Here at Icecool Diamonds we have a zero-tolerance policy toward conflict diamonds. The Kimberley Process tracks diamonds from mine to market and all diamond exports are policed by the Diamond industry, the United Nations, governments, and non-governmental organizations to prevent the trade of illegal diamonds.

Icecool Diamonds only purchase diamonds through the most respected suppliers who adhere to and enforce the standards established by the Kimberley Process so that we are able to warrant to you that any diamond purchases you make through Icecool Diamonds are conflict free.

Icecool Diamonds Privacy Policy

Icecool Diamonds is committed to safeguarding the absolute privacy of our users whilst providing the highest possible quality of service. We will only use lawfully collected information, in accordance with the Data Protection Act 1998 & GDPR. All persoanl data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the Data Protection Act 1998 and GDPR at all times. For more details on security and our full privacy policy please visit 

Our software uses cookies so that it can recognise members accessing Our Web Site, This 'cookie' would be stored on your browser. A 'cookie' is a small piece of information sent by a web server to a web browser, which enables the server to collect information back from the browser. Read more about Cookies by visiting

You can disable cookies on your system, but some or all of Our Web Site may not work without them.

To view our full cookie policy click here

Price and Payment

All prices on our website, or quoted to you via email, include VAT at the rate applicable at the time.

You must pay us the full price of your Icecool Diamonds jewellery order before we will send any part of it.

Banking charges by the receiving bank on payments to us will be borne by us. All other charges relating to payment in a currency, other than pounds Sterling, will be borne by you.

Any details given by us in relation to exchange rates are approximate only and may vary from time to time.

You will pay all sums due to us under these terms by the means specified without any set-off, deduction or counterclaim.


Deliveries will be made by the Carrier to the credit card holder's address. Please ensure that someone is present to accept delivery. Alternatively your order may be collected from us in person at a pre arranged time agreed by us via email.

If we are not able to dispatch your Icecool Diamonds Jewellery within 30 days of the date of your order, we shall notify you by e-mail to arrange another date for dispatch.

If it is not possible to dispatch your complete order (a number of items) at the same time then we will notify you with alternative dispatch arrangements.

The products will be at your risk from the time of delivery.

Taxes, duties and import restrictions

If purchasing from outside the UK, you are responsible for purchasing Goods which you are lawfully able to import and for the payment of import duties and taxes of any kind levied in your country of residence.

We have no knowledge of, and no responsibility for, the laws in your country of residence, if outside the UK.

Returning an item

We are confident at that you will be delighted with your purchase(s). If however you are not completely satisfied then we offer a full refund or exchange on items returned to us within 14 days.

Also, as you are buying the Goods by mail order, you may have the right of cancellation, under these terms.

  • You must tell us you wish to cancel within 7 days of your receipt of the Goods.
  • In any event, you may not cancel orders for specially commissioned or personalised Icecool Diamonds Jewellery.
  • The Goods must be returned to us within 7 days of your telling us you wish to cancel.

Any Icecool Diamonds Jewellery returned, for any reason, should follow the criteria below

  • With both goods and all packaging in their original condition. Original wear tag should be still intact where applicable.
  • Securely wrapped.
  • Include our Icecool Diamonds invoice and any Diamond Certificate or Grading Report.

When a loose diamond is ordered or a certified diamond is used in a bespoke piece of jewellery the diamond grading report is dispatched with your order. These grading reports are detailed documents created by experts at one of the highly-respected diamond laboratories and are expensive to replace. If items are returned to us this report must also be returned otherwise we reserve the right to charge you a replacement fee.

After we have received the Goods, we will credit your credit or debit card with the full purchase price of the goods returned no later than 30 days from the date of receipt.

If you do not return the Goods to us, you are still liable to us for the full cost.

We are under no obligation to collect or recover Goods from you, but if we do, our costs will be payable by you.

Disclaimers may make improvements or changes to Our Web Site, the Content, or to any of the Goods and Services, at any time and without advance notice.

You are advised that Content may include technical inaccuracies or typographical errors.

We at give no warranty and make no representation, express or implied, as to

  • The adequacy or appropriateness of the Goods and Services for your purpose.
  • Any implied warranty or condition as to merchantability or fitness of the Goods and Services for a particular purpose.
  • Compatibility of Our Web Site with your equipment software or telecommunications connection.
  • Compliance with any law.
  • Non-infringement of any right.

If at any time, Our Web Site contains links to other Internet web sites, we have neither power nor control over any such web site. You acknowledge and agree that we shall not be liable in any way for the Content of any such linked web site, nor for any loss or damage arising from your use of any such web site.

We do not warrant that the functions in Our Web Site will be uninterrupted or error-free, that defects will be corrected or that Our Web Site or the server that makes it available is free of any virus or other harmful elements. We do not warrant or make any representations regarding the correctness, accuracy, reliability, or otherwise of Our Web Site's content or the results of their use.

We are not liable in any circumstances for special, indirect or consequential loss or any damages whatsoever resulting from loss of use, loss of data or loss of revenues or profits, whether in an action of contract, negligence or otherwise, arising out of or in connection with your use of Our Web Site or the purchase of Goods.

In any claim against us our liability is limited to the value of the goods you have purchased which is the subject of the dispute.

The exclusions and limitations described herein shall apply only to the extent permitted by law, without prejudice to our rights to seek legal redress in accordance with the applicable laws.

Content and Intellectual Property Rights

Title, ownership rights, and intellectual property rights in the Content whether provided by us or by any other Content provider shall remain the sole property of us and / or the other Content provider. We will strongly protect its rights in all countries.

You may not copy, modify, publish, transmit, transfer or sell, reproduce, create derivative works from, distribute, perform, display, or in any way exploit any of the Content, in whole or in part, except as is expressly permitted in this agreement.

You may download or copy the Content only for your own personal use, provided that you maintain all copyright and other notices contained in such Content. You may not store electronically any significant portion of any Content.

Designs and Intellectual Property Rights

Where we send to you any designs, sketches, drawings, CAD drawings or images (the "Drawings") for your approval or seeking your comments on them we expressly reserve all our intellectual property rights in the copyright and design rights of the Drawings. The Drawings are not to be used by you or any other third person.

You may not copy, modify, publish, transmit, transfer or sell, reproduce, create derivative works from, distribute, perform, display, create an article from or in any way exploit any of the Drawings, or allow any third person to do the same.

You expressly recognise that we will suffer financial loss if you breach, or enable a third party to breach, our design rights or copyright in the Drawings.

System Security

You agree that you will not, and will not allow any other person to, violate or attempt to violate any aspect of the security of the Installation.

You agree that you will in no way modify, reverse engineer, disassemble, decompile, copy, or cause damage or unintended effect to any portion of Our Web Site, or any software used on Our Web Site, and that you will not permit any other person to do so.

You understand that any such violation is unlawful in many jurisdictions and that any contravention of law may result in criminal prosecution.

Examples of violations are

  • Accessing data unlawfully or without our consent.
  • Attempting to probe, scan or test the vulnerability of a system or network or to breach security or - authentication measures.
  • Attempting to interfere with service to any user, host or network, including, without limitation, via means -of overloading, "flooding", "mail bombing" or "crashing".
  • Forging any TCP/IP packet header or any part of the header information in any e-mail or newsgroup posting.
  • Taking any action in order to obtain services to which you are not entitled.

You agree to indemnify us against any claim or demand, including reasonable lawyers' fees, made by any third party due to or arising out of

  • Any violation of system security as set out above.
  • Your use of Our Web Site.
  • Any other breach or violation of this agreement by you.
  • The infringement by you, or by any other user of the services using your computer, of any intellectual property or other right of any person or entity, or as a result of any threatening, libellous, obscene, harassing or offensive material contained in any of your communications.


You agree to indemnify us against any claim or demand, including reasonable lawyers' fees, made by any third party due to or arising in any way out of your use of Our Web Site, or the infringement by you, or by any other person using your computer, of any intellectual property or other right of any person.

Contractual Limitation

Where we provide goods or services without specific charge, then it (or they) is deemed to be provided free of charge, and not to be associated with any other service for which a charge is made. Accordingly, there is no contractual nor other obligation upon us in respect of such Goods or Services.

Rights of Third Parties

Nothing in this agreement or on Our Web Site shall confer on any third party any benefit under the provisions of the Contracts (Rights of Third Parties) Act 1999.


If any of these terms is at any time held by any jurisdiction to be void, invalid or unenforceable, then it shall be treated as changed or reduced, only to the extent minimally necessary to bring it within the laws of that jurisdiction and to prevent it from being void and it shall be binding in that changed or reduced form. Subject to that, each provision shall be interpreted as severable and shall not in any way affect any other of these terms.

No Waiver

No waiver by us, in exercising any right, power or provision hereunder shall operate as a waiver of any other right or of that same right at a future time; nor shall any delay in exercise of any power or right be interpreted as a waiver.

Dispute Resolution

In the event of a dispute arising out of or in connection with these terms or any contract between you and us, then you agree to attempt to settle the dispute by engaging in good faith with us in a process of mediation before commencing arbitration or litigation.

Force Majeure

We are not liable for any breach of our obligations resulting from causes beyond our reasonable control.

Governing Law

This Agreement shall be governed by and construed in accordance with the law of England. This agreement shall not be governed by the United Nations Convention on Contracts for the International Sale of Goods, the application of which is hereby expressly excluded.

Icecool Diamonds Limited 
Registered Office: 5th Floor, County House, 14-15 Hatton Garden, London, EC1N 8AT

Vat No: 219 2159 15

Registered in England: 9656193

Joomla! Debug Console


Profile Information

Memory Usage

Database Queries